Shannon Scott
Chief Executive Officer
Leads Trak Services. Recruited the operators who built the largest credit and Clear I-9 practices in the space — now running them here.
The people behind the work
The Trak Services team
Specialists in tax credits, workforce compliance and partnerships. Meet the leaders bringing experience and practical guidance to your business.
Meet our leadership
Campbell James
Senior Director, WOTC Operations
Runs day-forward WOTC operations. Previously led WOTC operations at Synergi Partners. Knows the 28-day window inside and out.
Melissa Prentice
President, Clear I-9
Two decades in staffing, ATS, and I-9 compliance software. Leads the Clear I-9 practice so forms and reverification stay audit-ready.
Emily Cheng
Tax Credits & Incentives Leadership
Emily leads Trak Services’ federal and state tax credit programs, overseeing the process from eligibility screening through certification and credit realization. With a strong understanding of evolving tax credit legislation and incentive programs, she translates complex requirements into actionable opportunities for clients. Her focus is on maximizing available incentives, ensuring program compliance, and helping businesses capture the full value of the credits they earn.
Tracie Zamiska
Vice President of Client Services
With more than 18 years of experience in operations, client services, and strategic growth, Tracie leads initiatives that strengthen client relationships and drive operational excellence. She brings together sales, client success, and operational teams to improve service delivery, streamline processes, and create scalable solutions. Her leadership focuses on delivering exceptional client experiences while supporting long-term business growth.
Monica Manning
Chief People & Operations Officer
With more than 20 years of experience in human resources, organizational leadership, and business operations, Monica oversees Trak Services’ people strategy and operational infrastructure. Her expertise spans organizational development, financial and operational oversight, business transformation, and strategic execution. She plays a key role in aligning people, processes, and business priorities to strengthen organizational performance, improve efficiency, and support sustainable growth.
Jess Cook
Director of Human Resources & Administration, SHRM-CP
A SHRM Certified Professional (SHRM-CP), Jess oversees Trak Services’ internal human resources, payroll, benefits, retirement programs, and accounting administration. She plays an integral role in maintaining operational efficiency, supporting regulatory compliance, and ensuring the company’s internal processes run smoothly. Her focus on accuracy, consistency, and continuous improvement helps create a strong operational foundation for the organization.
Bryan Ray
Director of Tax Recovery, CPA
A Certified Public Accountant (CPA) with more than 25 years of experience, Bryan leads Trak Services’ tax recovery operations, helping businesses identify and recover overpaid taxes. His extensive financial and tax expertise supports the development of effective recovery strategies, regulatory compliance, and the identification of valuable savings opportunities. Bryan is dedicated to helping clients maximize financial recoveries while navigating complex tax requirements.
Jennifer Calise
Strategic Growth Officer
With more than 20 years of experience building, scaling, and transforming businesses, Jennifer brings extensive expertise in strategic growth, mergers and acquisitions, and business integration. She works closely with executive leadership to identify new opportunities, drive expansion initiatives, and strengthen organizational performance. Her strategic approach combines business development, operational alignment, and long-term planning to position Trak Services for continued growth and success.
Talk with our specialists.
Tax credits, Clear I-9 compliance or a new partnership.